StrataSim Designs · Careers

Work on software people actually fly.

StrataSim Designs is a small independent studio building high-fidelity tools for desktop flight simulators. Our customers are pilots, real and virtual, and they notice everything. We are looking for one person to take care of them properly.

See the open role What it is like here
SEC 01Open roles

We hire slowly and rarely, so when something is on this page it is genuinely open and we are genuinely reading. One position right now.

Open now

Customer Support Specialist

Part-time Remote, US Contract

The person our customers actually talk to. You will answer pilots in email and on Discord, work out whether a problem is a setting, a simulator quirk or a real bug, and make sure the ones that are real bugs reach the people who can fix them.

Read the role → Support · Remote, US
Nothing listed

Something else?

No opening that fits, but you think you should be here.

We are a small shelf of products with a long list of things we want to build. If you do something we clearly need and there is no posting for it, write to us anyway and tell us what you would work on.

hello@stratasimdesigns.com
SEC 02Working here

Small studio, real work, no theatre.

There is no support department to hide inside and no script to read from. You will be the person a customer reaches, with the product team one message away, and you will have the room to actually solve the thing rather than close the ticket.

We sell our software once and support it for years. That shapes everything: nobody here is chasing a renewal number, and a customer who leaves happy but spends nothing more is still a good outcome. It also means the questions get interesting, because the people asking them have been flying these simulators for a very long time.

Remote, US · Part-time · Independent studio

  • 01
    Remote, across the US. Any state, any time zone. We care about the overlap with our customers, not which city you are in.
  • 02
    Flexible hours. Part-time and contract, arranged around the times our customers are actually flying.
  • 03
    Direct line to the builders. The people who wrote the weather engine read the same channel you do.
  • 04
    Honesty as policy. We tell customers what works and what does not. You will never be asked to oversell anything.
SEC 03How we hire

No coding tests, no six rounds, no ghosting. The whole thing is meant to take a couple of weeks.

  1. You apply using the form on the role. No resume needed: we would rather read your answers than a list of job titles.
  2. We read it. Every application gets a reply either way. We do this ourselves, so it is a person reading, not a filter.
  3. A conversation. Voice or text, whichever you prefer, about the work and about you.
  4. A short practical exercise. A handful of real support questions, with the names taken off, so we both find out what the job actually feels like.
  5. Offer and handover. Terms agreed up front, then everything we know about the product handed over properly.

Applications are read by the studio and kept only for this hiring round. If you want yours removed at any point, email hello@stratasimdesigns.com and it is deleted.